EASA is part of the Smart Energy GB Partnership 

Adults without the fundamental digital skills needed to access information on smart meters online are less likely to contact their supplier to request a smart meter or accept one if offered by their supplier. They are also more likely to state that they do not wish or intend to get one.

We know that those without fundamental digital skills often present with a number of other characteristics that may act as barriers to understanding or benefitting from smart meters without dedicated support, including:

• Being aged 75+
• Have at least one disability or impairment (for example, but not limited to, relating to sensory, physical, mental health or learning/memory)
• From lower socioeconomic groups and lower literacy levels

Versus the general population, this audience are much less likely to use online channels such as websites and social media. 

We offer weekly workshops and drop-in sessions where the target group can learn about the benefits of smart meters. We also provide demonstrations on how to use a smart meter to track your energy use.  

If you're a carer, family member, or part of an organisation that supports individuals lacking essential digital skills and who could benefit from smart meter advice, please contact EASA.

For more information visit

Smart meters for homes and businesses | Smart Energy GB